Our Phone Number is 518-708-6062 and we use a callback method. Rather than leaving you stuck on-hold listening to a recording, you'll immediately be prompted to leave a detailed message, and a fully qualified support technician will call you back as soon as possible.

We are 100% based in the United States and speak English only.  We do NOT outsource calls to third-party companies or anyone outside the U.S.A.

You will speak live with an experienced technician who has full access to your server and can fully address your questions, rather than someone in an unknown call center reading off of a script. 

General Phone Support Hours:
Monday through Friday - 12:00pm to 7:00pm EST

Urgent Phone Support Hours:
24 Hours a day, every day.

Please note - if you live outside of the U.S.A. or Canada then our phone time may be limited due to International fees. You will still receive a live tech callback and if the reasonable International call time limit is reached, the tech will provide you with a direct number for you to dial and continue the call.

We are happy to provide free phone support, but it is important to define which types of support fall under the category of free and which types of support fall outside of that scope. Naturally anything directly related to our hosting service and servers is covered by free phone support - server accessablity, speed, uptime, account configuration, FTP access, using your hosting control panel, and other similar issues directly related to hosting and the servers are considered free support topics. Ocassionally, however, there are requests and topics that go beyond just hosting service and can sometimes fall into the category of paid consulting services (for example: "how do I build a web site?" or "how do I operate / fix a problem with my computer?").

Please click here for more details on what is considered free support or paid consulting.